Katie Jones – Emotional Wellbeing Practitioner

Effective Date: 17th June 2025

Website: www.katiejonesewp.com

Email: katiejonesewp@hotmail.com

1. Introduction

These Terms of Service set out the terms under which you engage with emotional wellbeing services provided by Katie Jones – Emotional Wellbeing Practitioner. By accessing my services (including via my website, by email, or in person), you agree to these terms.

2. Services Provided

I offer emotional wellbeing support through one-to-one sessions, either online or in person. These services are not a substitute for medical or psychiatric care, and I do not offer diagnosis or medication.

3. Booking and Payment

Sessions must be booked in advance via the agreed booking method. Payment is required in advance. Accepted payment methods include bank transfer or online payment systems.

4. Cancellations and Refunds

You will not be charged for cancelled sessions provided that you give at least two weeks’ notice. However, you will be charged for all other missed or cancelled sessions. If the therapy session is cancelled by me, you will not be expected to make any payment. Payments are to be made upfront upon booking confirmation or via an agreed payment plan. No refunds will be given if you decide that therapy is no longer suitable. Any outstanding payments under a payment plan must still be settled, and failure to do so may result in legal action. Additionally, a late payment charge of £10 per day will apply to overdue amounts.

5. Confidentiality

All sessions are confidential, in accordance with ethical and legal obligations. Information may only be shared if:

• You provide written consent

• I am legally required to disclose (e.g. safeguarding, serious risk to self or others)

• It is shared in supervision (standard practice for practitioners, done anonymously where

• possible)

See my Privacy Policy for full details on data protection.

6. Client Responsibility

By using my services, you agree to:

• Attend sessions on time

• Provide accurate and honest information

• Not attend under the influence of alcohol or drugs

• Respect the therapeutic boundaries of the professional relationship

7. Practitioner Responsibility

I am committed to:

• Providing a safe, respectful, and non-judgemental space

• Working within the ethical guidelines of my professional body

• Referring you to another service if I feel your needs are outside my area of expertise

8. Website Use

The content on www.katiejonesewp.com is for informational purposes only and does not constitute personalised advice or diagnosis. You agree not to reproduce or distribute any part of the website without permission.

9. Changes to Terms

I reserve the right to update these Terms of Service at any time. Clients will be notified of significant changes. Continued use of the services after changes constitutes acceptance of the new terms.

10. Contact

If you have questions about these Terms of Service, please contact:

Katie Jones – Emotional Wellbeing Practitioner

Email: katiejonesewp@hotmail.com

Website: www.katiejonesewp.com